How quickly will I hear back?+
Enquiries sent Sunday to Friday are normally answered the same working day, Nepal time. Anything that comes in on a Saturday or a public holiday is answered first thing the next working morning. If it is urgent, WhatsApp is faster than email.
Can you quote a trip that is not on the site?+
Yes. In Nepal we build private itineraries constantly — combinations of the routes here, longer versions, family-paced versions, and regions we do not advertise such as Kanchenjunga, Makalu, Tsum and Nar Phu. Beyond Nepal we will put together a package to any of the fifteen countries we book. Tell us the dates, the party and roughly what you want and we will quote it.
Do you take card payments?+
Yes — deposits by bank transfer or card, and the balance in Kathmandu by card or cash. Card payments carry the bank's own processing charge, which we show on the invoice rather than bury in the fare.
Do you arrange international flights?+
Yes — we are a ticketing agent as well as a tour operator, and we issue international departures out of Kathmandu alongside the holiday packages. Domestic flights inside Nepal are included in the journeys that need them, Lukla and Jomsom seats among them.
What insurance do I need?+
Comprehensive travel insurance is a condition of booking. On any trip above 3,000 m it must cover helicopter evacuation to the maximum altitude of the itinerary — 5,545 m on the Everest Base Camp route. Send us the policy number and the insurer's emergency line before you fly.